Over the 12 months ending March 31, 2025, CPG introduced a new healthcare coordination benefit, extended the Employee Assistance Program to clergy across the globe, and enhanced the Fund for Special Assistance.

Since January 1, 2025, Quantum Health’s Care Coordinators have been helping members of The Episcopal Church Medical Trust in the Anthem and Cigna networks to maximize benefits, make more informed treatment decisions, and achieve better health outcomes. They have also been connecting retirees enrolled in a Group Medicare Advantage plan with a care coach who can relieve them of the stress that navigating the medical system alone can cause.

This is the type of positive feedback we’ve been receiving about Quantum:

Another member pointed out that although “dealing with health insurance isn’t always easy, the Care Coordinator answered all my questions and gave me information I hadn’t even thought to ask about,” adding that “he was patient, kind, and personable.”

We are also pleased to report that, as of March 31, 2025, member engagement with Quantum stood at 38%, 4% higher than the typical percentage for new Quantum clients.

Nevertheless, the transition to Quantum has not been seamless for all of our members, especially for those processing out-of-network claims. Most of the problems have arisen from certain plan features being programmed incorrectly by our new claims processing vendors. We are in close contact with those vendors and working toward a solution. Overall, member satisfaction with Quantum’s service is higher than the industry benchmark, but we know that some members have experienced suboptimal service, which is unacceptable. This has been taken extremely seriously and is being resolved.

On February 1, 2025, the Employee Assistance Program (EAP)—a free and confidential 24/7 service that provides on-demand support, referrals, and online resources for a range of emotional, financial, legal, and practical matters—became available in the Convocation of Episcopal Churches in Europe and in 10 international dioceses.¹

Established in 2012, the Fund for Special Assistance (FSA) offers financial aid to eligible retired clergy, spouses, and dependents for specific, extraordinary economic hardships that are temporary in nature. On January 1, several FSA changes went into effect. Among them were a simpler application process, no waiting period between requests, a lifetime grant limit of $50,000 (up from $20,000), and the allowance of a single, $50,000 grant. We will provide up to $500,000 in FSA grants annually and will review requests exceeding that amount in the next calendar year.

“We looked for ways to improve the value of this fund by eliminating unnecessary hurdles and increasing the money available,” Chief Operating Officer Frank Armstrong said, “and we’re happy to report that we have already approved a number of grants over $20,000.” See detailed information about the FSA on cpg.org/FSA.

In 2024, the United States faced record-setting wildfires in the West, back-to-back hurricanes along the Gulf Coast, and a series of powerful inland storms. Through it all, The Church Insurance Companies (CIC) remained focused on what matters most: protecting our clients, managing rising costs, and building a stronger future.

We act quickly and decisively, deploy response teams within hours, provide critical support in the field, and take steps to help our clients control costs and reduce risk.

Through strategic loss control initiatives, we help our clients identify vulnerabilities before disaster strikes. Our risk management team plays a critical role in shaping claims outcomes by advising clients on fire prevention, storm preparedness, and property protection. Reducing or preventing claims helps lower premium costs across the industry.

Earlier this year, we launched a new online learning hub to help our clients understand and make informed decisions about their policies with confidence. It features a convenient collection of guides and tools to help our clients understand what their policy covers (and doesn’t), protect their institutions, and save for deductibles.

We also completed the groundwork for something our clients have been asking for: a new, secure online service that makes managing their property and casualty needs easier than ever. Through the Church Pension Group’s My Admin Portal (MAP), our clients will have a quick, convenient, and safe way to handle their policies, premium payments, and claims. As policies come up for renewal, our clients can access their new and improved policy forms with real-time policy details and history; submit, update, and track their claims; and pay their bills — all in one secure platform — resulting in faster service, less paperwork, and better visibility. Early feedback through testing has been strong, with clients reporting improved satisfaction and efficiency.

Christopher Rourke, SVP and General Manager of CIC, commented, “Our commitment to our clients and their needs has helped us retain 99% of their business in recent years. We will continue to seek new and even more impactful ways to deliver meaningful value to those we serve.”

Anticipating the needs of the clergy and lay populations of The Episcopal Church is critical to the success of Church Publishing Incorporated. We constantly strive to develop resources that respond to the evolving realities of ministry and modern life.

This fiscal year marked an expansion in the accessibility of our resources. Licensing to partners, such as Christian Audio, Tantor Audio, and Echo Point Books & Media, has enabled us to offer audiobooks and, as a result, expand our reach to a growing community of listeners.

Another significant development this year is our new collaboration with the largest Christian publisher in the United Kingdom, Society for Promoting Christian Knowledge (SPCK). Our goal is to raise awareness of their books program in the United States. Their thought-provoking, spiritually rich works speak to today’s urgent questions around Christianity. The publication of Discovering Christianity: A Guide for the Curious, by internationally acclaimed theologian and former Archbishop of Canterbury Rowan Williams, is one such notable work.

In other news, we produced several publications in response to resolutions passed at the 81st General Convention. Lesser Feasts and Fasts 2024, Constitution and Canons (in English and Spanish), and The Celebration and Blessing of a Marriage II were released this year.

We value our ongoing partnership with individuals and institutions that make up The Episcopal Church. Together, we ensure that valuable resources are available to support the Church.